What services does Clinsam provide?

As a medical equipment manufacturer, Clinsam offers product development, OEM/ODM services, and quality-controlled production for laboratory and clinical facilities worldwide.

How long is shipping to the USA & Canada?

Standard shipping for our laboratory supplies across North America typically takes 3-5 business days, depending on order volume and your specific location.

Do you offer wholesale lab equipment?

Yes. Clinsam provides wholesale pricing and scalable manufacturing for medical dealers and large-scale research labs seeking high-quality laboratory equipment.

Refund policy

At Clinsam, we understand that precision and reliability are the foundations of every laboratory and medical facility. Our return policy is designed to uphold the highest standards of safety and quality control. We provide a structured, 30-day window for returns on eligible products, ensuring that every piece of equipment meets your clinical specifications. By balancing flexible customer support with strict medical-grade hygiene protocols, Clinsam ensures that your procurement process is secure, transparent, and professionally managed.

Understanding Our Return & Refund Framework

1. The 30-Day Quality Guarantee

Your satisfaction is integral to our manufacturing mission. We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return. To be eligible, the medical or laboratory equipment must be in the same condition that you received it: unworn or unused, with tags, and in its original professional packaging. A receipt or proof of purchase is required to initiate the process.

2. Specialized Return Process for Medical Goods

To ensure the integrity of our supply chain and the safety of our clients, all returns must be pre-authorized.

Initial Contact: To start a return, please contact our support team at cs@clinsam.com.
Authorization: If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.
Security Note: Items sent back to us without first requesting a return will not be accepted.

3. Handling Damaged or Incorrect Shipments

In the medical field, accuracy is vital. We urge you to inspect your order upon reception. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right immediately, ensuring your facility's operations are not delayed.

4. Non-Returnable Items & Safety Restrictions

Due to the sensitive nature of healthcare and laboratory equipment, certain items cannot be returned:

Custom Orders: Products manufactured to specific custom specifications or personalized for your facility.
Hazardous Materials: We cannot accept returns for flammable liquids or gases.
Sale Items: Please note that we do not accept returns on sale items or gift cards.

5. Professional Exchanges

The fastest way to ensure you get the correct equipment for your needs is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. This streamlined approach minimizes downtime for your laboratory or clinic.

6. European Union 14-Day "Cooling Off" Period

For shipments sent to the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without a justification. The item must remain in its original, unused state with all medical-grade packaging intact.

7. Refund Inspection and Approval

Once we receive and inspect your return, we will notify you if the refund was approved.

Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
Follow-up: If more than 15 business days have passed since we approved your return, please contact us at cs@clinsam.com.

FAQ

Can I return medical equipment that has been opened?

To maintain hygiene and safety standards, medical and laboratory equipment must be unused and in its original packaging to be eligible for a return. Once a sterile seal is broken, the item may no longer be returnable unless it is defective.

How do I ship back a heavy laboratory unit?

If your return is authorized, Clinsam will provide a return shipping label and specific logistics instructions. For heavy freight, our team will coordinate with specialized carriers to ensure safe transport.

Are there restocking fees for laboratory furniture?

While our standard policy focuses on the condition of the item, custom orders and large-scale laboratory furniture are typically non-returnable. We recommend consulting with our specialists before finalizing bulk orders.

What should I do if my refund hasn't appeared yet?

Refunds typically take 10 business days to be processed by our system. If 15 business days have passed since approval, please contact your financial institution and then reach out to our support team.

Professional Support Commitment

At Clinsam, we stand behind our products. Whether you are outfitting a new hospital wing or upgrading a research lab, our goal is to provide you with the tools you need with absolute confidence. For any questions regarding our policies, our team is available at cs@clinsam.com.